Coles awards contract to the Customers ATM

Posted by AFN Staff Writers on 11th November 2011

Publicly-listed ATM operator, Customers ATM, today announced a five-year agreement with supermarket chain Coles to provide more than 400 ATMs in Coles Express service stations and convenience stores across Australia.

The agreement, which followed a competitive tender process, means Customers ATM will provide ATM hardware and software, ongoing maintenance, cash servicing, branding and 24-hour technical support to Coles Express.

Customers ATM Managing Director Tim Wildash said, “Securing this agreement solidifies Customers’ expansion into the outsourced managed ATM services space, providing the company with incremental annuity revenue and further diversifying existing transaction-based revenue streams. We’re looking forward to working with Coles and providing their customers with the convenience ATMs, ensuring fast, safe and reliable access to cash when they need it.”

Customers ATM currently operates ATMs for Bank of Queensland, whilst also carrying a range of bank brands on selected terminals, including Bendigo Bank, Citibank and Arab Bank of Australia, as well as its own brands.

Customers ATM will install Nautilus Hyosung’s leading bank-style ATMs combined with Kalignite software at Coles Express sites. Kalignite software will enable a personalised service to be delivered directly to Coles Express customers.
Under the agreement, Customers ATM will upgrade existing Coles Express ATM facilities, and will be installing ATMs at Coles Express sites that do not currently have ATM facilities.

Customers ATM said that all of the ATMs will be branded in Coles Express livery and the installation program will run into mid-2012. The capital expenditure required by Customers ATM to perform the contract will be entirely funded from existing credit lines. As this is incremental revenue Customers ATM expects it to be EPS enhancing from year one.