Need for food businesses to implement ‘best practice’ for new technology
They say change is as good as a holiday, but is it really for a food business trying to implement new technology or software systems?
According to Stephen Canning, Chief Executive Officer of cloud enterprise resource planning software company, JCurve, change requires a strong focus on planning.
“Any business needs to do its homework,” Canning told Australian Food News.
“The business needs to understand what the needs are, what the problem is that you are trying to solve, to make sure you select a solution that will meet your business requirements.”
Canning says there is no room for “winging it” when implementing any new technology into a business and employers need to make sure their employees have the time to manage the change.
Employee involvement is key
“Planning also means ensuring that you have planned your employees time to be involved in the implementation. The people in the business must have time put aside to be trained, to come to meetings, and to be informed about the processes,” Canning says.
“We have seen across the industry there can be really poor experiences with implementations that have dragged on for months, which become years.”
Helpful hints for successful implementation
Likening the introduction of a new technology to a preparation for surgery, Canning says businesses have a greater change at success if they prepare right. His recommendations include;
- The business should appoint a project manager who can coordinate all of the change
- Accept the need to plan training in advance. Don’t organise training for the new system as an afterthought
- Begin by rolling out the technology to a department or those employees you know really need it. These employees can then advocate for the system and help encourage others to get behind it
- Often employees are resistant to change as they have a fear of the unknown. If they can feel more in control they may feel more comfortable with the change. Also try and show employees ‘what is in it for them’, what their reward and benefits are from the system
- Good communication with everyone within the business about the changes is extremely important
Australian supermarkets are struggling to keep the shelves stocked with eggs following a bout of win...
The Woolworths Group has announced it is culling 500 head office jobs and closing seventeen Woolwort...
For Australian Food News readers that may have been away over the recent holiday period, on 24 Decem...
PepsiCo recently hosted an interactive session at the Active & Intelligent Packaging Providers Confe...
The dairy cattle farming industry should bounce back tin 2018 says market research firm IBISWorld.
Imagine siting down to a breakfast chickpea flakes? This situation may be a reality if a new Austral...
Food Innovation Australia Limited has launched a UK Grocery Accelerator Program to help Australian f...
Coles supermarket has recalled two of its private label chocolate products due to undeclared allerge...