Coles piloting low-sensory shopping for customers with autism
Coles is testing low-sensory supermarket shopping for customers with autism.
Working with Autism Spectrum Australia, two Victorian Coles stores will now introduce “Quiet Hour” every Tuesday morning.
Quiet Hour will provide a low sensory experience by diming lighting by 50 per cent, turning down in-store music to its lowest volume, turning down register and scanner volumes to lowest levels, avoiding trolley collections and having trained team members ready to assist customers.
PA announcements will not occur unless there is an emergency and all roll cages will be removed from the store.
Coles Accessibility Sponsor, Peter Sheean, said Coles is always looking at ways it can meet the needs of its customers.
“Through Quiet Hour, we hope to make a difference to our customers who find it challenging to shop in a heightened sensory environment,” Sheean said.
Quite Hour is scheduled to occur between 10:30am – 11:30am every Tuesday until the end of October 2017 at Coles Ringwood and Coles Balwyn East.
The initiative is being tested after Autism Spectrum Australia conducted a study and found that bright supermarket lights were a common problem for those with autism. Music, register beeps and queuing were also listed as obstacles.
Autism Spectrum Australia invested in training for Coles team members to increase their understanding of sensory overload.
“Although we have modified some of the physical and sensory stimulators in store, we also hope to achieve a ‘no-judgement’ shopping space for people and families on the spectrum, where customers will feel comfortable and welcome,” said Linzi Coyle, from Aspect.
Quiet Hour is not limited to those with autism, so all other customers can still shop at the Coles stores during Quite Hour.
- Coles hits major milestone
- Colesinvests $60 million in manufacture of Australian trailers
- Low pricing hits Coles bottom line
Australian food experts, FoodLegal have launched training videos for Australia’s new Country of Orig...
Beer-loving ex-Australian Prime Minster, Bob Hawke, now has a beer company named in his honour.
Australian researchers have developed a banana rich in pro-vitamin A to help address nutrition defic...
The latest Australian Food and Grocery Council CHEP Retail Index is reporting signs of a modest reco...
Coca-Cola South Pacific has launched a new limited-edition Powerade variety containing coconut water...
Visy Chairman Anthony Pratt has launched his “no fruit left behind” program that will use technologi...
Baby wipes may contribute to the development of food allergies in children new research out of the U...
FRESH from causing trouble in Australian supermarkets, a 100 per cent plant-based “meat” is at the c...