7-Eleven petrol wins Canstar most satisfied customer award
Convenience chain 7-Eleven has been awarded Canstar’s 2018 Most Satisfied Customer Service Stations award.
The award, which is based on the opinions of more than 2, 000 Australian consumers, gave 7-Eleven five stars on five of its seven customer satisfaction measures.
Head of Fuel at 7-Eleven, John Pettit, said the 7-Eleven team was proud to be recognised for their hard work.
“This award recognises the combined efforts of our support office and store-based teams, putting customers at the heart of all we do and working together to maintain high standards and a great in-store experience,” Pettit said.
With fuel prices part of the judging criteria, Pettit believes 7-Eleven’s “world first fuel app” contributed to 7-Eleven’s win.
The 7-Eleven fuel app allows customers to lock in the best nearby 7-Eleven fuel price and pay that price at any 7-Eleven petrol store Australia-wide for the rest of the week. If the customer at a station where the price is lower than the locked-in price, they pay the lower price.
“We’ve had 850, 000 customer downloads since the Fuel App’s launch nearly two years ago, including 50, 000 downloads in the last two weeks,” Pettit said.
“Consumers have saved nearly AUD $3.5 million off their fuel bill using the 7-Eleven Fuel App, and redeemed more than 400, 00 vouchers for free and discounted products, providing them with great value, and the chance to try new and exclusive products.”
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