Coles falling behind Woolworths according to suppliers
Coles “has lost its way” a UBS report summarising the results of a supplier survey on Woolworths and Coles has said.
The survey, which quizzed 45 supermarket suppliers for the 23rd time since 20017, scored Woolworths ahead of Coles, with Coles no longer leading on any measurement sub-category.
According to the survey’s results, Coles staff calibre and morale are near all-time survey lows and customer facing metrics such as self-availability and promotions have deteriorated.
Woolworths has however widened its lead in 24-26 sub-categories with suppliers scoring Woolworths better than in the last survey in categories including on-self availability, store presentation and fresh.
Despite the increase, Woolworths’ overall score from suppliers did fall 0.3 points, suggesting opportunities for improvement, especially in regards to private label and Woolworths’ use of data.
Coles strategy shift
UBS said it believes Coles needs a shift in its strategy, something the financial service providers says will require incremental investment.
“Coles strategy has become reactionary, with an over-reliance on price-based promotions and not enough focus on other value measures (quality, community, family), albeit this is changing,” UBS wrote.
Woolworths wins Christmas 2017
UBS reported suppliers believe Woolworths won the 2017 Christmas period, an achievement it believes significant with Christmas a key barometer for the remainder of the financial year.
New data from Roy Morgan Research has shown that Cadbury is, by far, Australia’s favourite chocolate...
Consumer advocacy group, CHOICE, has announced what it thinks are Australia’s bets hot cross buns av...
British beverage giant, Diageo, has acquired George Clooney’s tequila range, Casamigos.
Helga’s is now selling thicker sliced bread to help consumers create a café experience in their own ...
Hungry Jacks will be rolling out store updates, refreshed menu boards and uniforms as part of a new ...
The Victorian State Government has announced it is banning single-use lightweight plastic shopping b...
Rokeby Farms has launched a new probiotic milk called Filmjolk.
A Melbourne TAFE is now offering courses in greengrocery.