The H. J. Heinz Company has achieved the highest consumer satisfaction rating of any company in the food manufacturing sector, according to the University of Michigan’s American Customer Satisfaction Index (ACSI). This represents the ninth year that Heinz has been the index’s top-rated food company in the study. The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the... ...Read more »

The self-service revolution is upon us, as Australian consumers demand greater choice and retailers begin to understand the considerable benefits of the new technology. It is changing the way businesses operate and interact with consumers; with supermarkets, airlines and banks key symbols of the trend. The introduction of ATM’s some 40 years ago can be attributed to the growth of self-service options, but it has only been in the past 5-10 years that self-service technology has really taken... ...Read more »