Australian supermarket shoppers continue to rank Aldi as top in providing customer satisfaction out of all the Australian supermarkets. This is according to the latest survey findings from the Australian market research company Roy Morgan. Roy Morgan surveyed the views of 7,533 Australian grocery buyers in the six months to November 2011. Aldi gained in customer satisfaction for the fifth month in a row with 94 per cent of those surveyed saying they were “completely” or “somewhat” satisfied... ...Read more »

Kiss Kiss Food Products Pty Ltd has recalled all varieties of Kiss Kiss Pastizzi baked goods from independent supermarkets in Western Australia due to undeclared soy. According to Food Standards Australia New Zealand (FSANZ), the recalled products contain undeclared soy (an allergen) due to the manufacturer changing the product specifications. The Kiss Kiss Pastizzi products with the following flavours have been recalled: Bonza Bacon and Ricotta, Cheeky Curry Chicken, Funky Fetta, Perfect Pizza,... ...Read more »

Australian supermarket shoppers rank Aldi as top in providing customer satisfaction out of all the Australian supermarkets. This is according to the latest survey findings from the Australian market research company Roy Morgan. Roy Morgan’s ‘Supermarket Satisfaction Report’, released today, surveyed around 55,000 consumers in Australia in the six months to September 2011. Among Aldi customers, 92.5 per cent said they were “completely” or “somewhat” satisfied with the supermarket. 87.5... ...Read more »

Mars Chocolate Australia has created special edition Pink and White M&Ms, to be sold exclusively at IGA stores during October 2011 as part of Breast Cancer Awareness Month. The Pink and White M&Ms are now available exclusively at more than 700 independent IGA grocery stores nationwide. Mars Chocolate Australia will be donating 30 cents from each 200g pack sold to the McGrath Foundation. Co-founded by Australian cricketer hero Glenn McGrath and his wife Jane after her initial recovery from... ...Read more »

The Australian Competition and Consumer Commission (ACCC) has applied to the Federal Court for an interim injunction restraining Metcash’s proposed acquisition of the Franklins supermarket chain. The ACCC was given notice on Sunday 11 September by Metcash that after the expiry of five business days Metcash considers itself free to agree with Pick n Pay to waive the condition requiring ACCC approval for its proposed acquisition of the Franklins supermarket business. In a statement, the ACCC said... ...Read more »

The Australian Competition and Consumer Commission (ACCC) today announced it is appealing against the Federal Court’s judgment dismissing the ACCC’s application to prevent grocery and hardware wholesaler Metcash from acquiring the Franklins supermarket business. ACCC Chairman Rod Sims said today, “We are appealing this case for two reasons. First, because of the adverse effect of the proposed acquisition on independent supermarket retailers, consumers and competition in the New South Wales... ...Read more »

The Federal Court of Australia today dismissed an application by the Australian Competition and Consumer Commission (ACCC) which sought to prevent Australian wholesale distribution and marketing company Metcash from acquiring the Franklins chain of supermarkets from its South African owners, Pick ‘n Pay Retailers. Metcash is now free to acquire Franklins for A$215 million. Franklins comprises 80 corporate stores plus 10 franchised stores, all located in New South Wales. The hearing of the application... ...Read more »

Grocery distributor Metcash reported an increase in net income for 2010, which it attributed to the “steady performance” and “resilience” of its independent retail customers. The group said yesterday that net income rose 6.1% in the year ended 30 April to reach $241 million Revenue was up 7.4% to reach $12.5 billion, while wholesale revenue rose 7.4% to $12.36 billion. “We are pleased to once again announce another creditable result, particularly given the challenging... ...Read more »

IGA stores nationwide are supporting Special Olympics Australia this May with a month-long promotion where one customer will win a trip to Athens, Greece for the 2011 Special Olympics in June. IGA first partnered with Special Olympics Australia in 2001 to launch a range of Special Olympics branded products, to increase awareness of the organisation and raise much needed funds to support Special Olympics Australia growing into new communities across the country. The IGA Signature range gives 2c back... ...Read more »

The Roy Morgan February Supermarket Satisfaction Report has shown an underwhelming month of satisfaction results at all four of the major supermarkets, with none showing an increase. Aldi’s impressive run of recent increases in customer satisfaction was put on hold and Woolworth’s satisfaction has stabilised after three consecutive months of decline. However, both Coles and IGA lost ground after their recent notable satisfaction gains. Among Aldi customers, 94.5% were satisfied, followed by IGA... ...Read more »