New head of Oceania for Nespresso

Posted by AFN Staff Writers on 3rd October 2019

Nespresso Oceania today announced that Jean-Marc Dragoli has been appointed as General Manager Oceania after successfully leading the company’s Brazilian operations.

Based in Nespresso’s Sydney office, Mr Dragoli will look to build on his achievements in Brazil where he delivered double digit topline growth each year.

Following outgoing General Manager Loïc Réthoré’s work delivering the highest quality, sustainable coffee experience to consumers, Mr Dragoli will focus on continuing to enhance the customer experience and driving the organisation’s innovation and sustainability efforts at a local level. 

Nespresso Oceania has enjoyed a period of sustained growth in recent years through providing customers with unparalleled coffee experiences, access to the latest in coffee extraction technology with the Vertuo coffee system, the launch of subscription services and the opening of reimagined boutique formats across the region, including the new flagship boutique on George Street in Sydney. 

This has been complemented by strong growth with the Nespresso Professional offering which is increasingly the coffee of choice for workplaces, hotels and fine dining venues looking for quality coffee that is consistent, convenient and meets organisations’ exacting service and sustainability sourcing needs. 

Globally, Nespresso has taken a leading approach to sustainability with now over 94% of coffee sourced through its AAA Sustainable Quality™ program, fully insetting its operational carbon footprint and setting up recycling schemes globally.

Here in Australia, Nespresso has shown strong innovation with local investment in a purpose-built recycling facility in Nowra NSW and an extensive recycling program offering tailored options for all Nespresso customers to recycle their used capsules.

Commenting on the appointment, Nespresso Head of APAC, Middle-East & Africa, Roland Tschanz said:

“We are delighted to have Mr Dragoli join us at a hugely exciting time for the business, as we continue to lead the way in sustainable, high quality coffee in the region.

With an excellent management team in place, we know Mr Dragoli will build on this success in the coming months and years.”

Mr Dragoli said:

“I know Australians and New Zealanders are true coffee connoisseurs and I am looking forward to working with colleagues across Oceania to offer the highest quality sustainable coffee and service to people at home, in the workplace, at hotels and fine dining establishments.”