Woolworths opens Australia’s first ‘click and collect’ drive-thru supermarket

Posted by AFN Staff Writers on 9th August 2012

Australia’s first drive-thru supermarket was launched today by Woolworths.

The ‘click and collect drive-thru’ service operates at Woolworths Warringah Mall in Sydney, and is free to use.

Customers can access the service when they shop at Woolworths Online via their smartphone, tablet or computer. Once customers have completed their order, they select the drive-thru option and choose a collection time. Shoppers collect their shopping buy presenting identification at the Woolworths drive-thru bay where an attendant will pack the groceries into the car.

Mr Brian Sturrock, Woolworths’ national online operations manager, said that since the launch of its ‘click & collect’ service the company has received a large amount of customer feedback asking about a drive-thru service.

“Customers are constantly telling us that they want more flexibility around how and when they shop,” said Mr Sturrock.

“The drive-thru service is another way we are offering our customers choice and the ability to tailor their shopping experience to suit their lifestyle, whether this means shopping in store, getting your groceries delivered or picking them up from your local store,” he added.