Australian supermarket shoppers continue to rank Aldi as top in providing customer satisfaction out of all the Australian supermarkets. This is according to the latest survey findings from the Australian market research company Roy Morgan. Roy Morgan surveyed the views of 7,533 Australian grocery buyers in the six months to November 2011. Aldi gained in customer satisfaction for the fifth month in a row with 94 per cent of those surveyed saying they were “completely” or “somewhat” satisfied... ...Read more »

Parliamentary Secretary for Health and Ageing, Catherine King, announced today that Australia’s leading food manufacturers and retailers have voluntarily agreed to reduce salt levels in soup products over the next three years. The agreement between the Australian Government’s Food and Health Dialogue and leading manufacturers and retailers was reached in Canberra this morning. Leading manufacturers Unilever, Heinz, Campbell Arnotts and Nestle, along with major retailers Woolworths, Coles and... ...Read more »

Australian supermarket shoppers rank Aldi as top in providing customer satisfaction out of all the Australian supermarkets. This is according to the latest survey findings from the Australian market research company Roy Morgan. Roy Morgan’s ‘Supermarket Satisfaction Report’, released today, surveyed around 55,000 consumers in Australia in the six months to September 2011. Among Aldi customers, 92.5 per cent said they were “completely” or “somewhat” satisfied with the supermarket. 87.5... ...Read more »

A market report on Australia’s packaged food sector from market research consultancy Euromonitor predicts that ongoing economic uncertainty and weak consumer confidence could provide Australia’s packaged food retailers with enhanced opportunities to grow retail volume sales. Euromonitor’s ‘Packaged Food in Australia’ market report, released yesterday, says the packaged food industry displayed resilience against lowered consumer confidence following the global financial crisis of 2008 and... ...Read more »

Australia’s largest hunger relief organisation, Foodbank, is to launch a campaign called Bridge the Hunger Divide on Sunday 16 October 2011, to coincide with World Food Day. World Food Day is a United Nations initiative to raise awareness of global food insecurity issues such as hunger and poverty. Foodbank said it will be building a sculpture of the Sydney Harbour Bridge, made almost entirely out of donated food. The Foodbank initiative has been supported by: Aldi, Cerebos, SPC Ardmona, Coles,... ...Read more »

Davies Bakery Ltd is conducting a recall of its Bakers Life Multigrain Sandwich Sliced Bread. The bakery has said that some of the bread may be contaminated with fragments of plastic. The product in question, sold exclusively in Aldi’s Victorian-based stores, comes in brown and white plastic packaging and weighs 650g. Davies Bakery Ltd is recalling all loaves with a Best Before date of 12 October 2011 (today). Davies Bakery Ltd said, “Food products containing plastic may cause injury if consumed.... ...Read more »

Aldi has won its Federal Court case against ePAL, which has been found liable for misleading and deceptive conduct under the Competition and Consumer Act. The case related to the fact that the ePAL payment system is changing for Eftpos from 1 October 2011. From that date, a bigger share of the Eftpos payment will flow to owners of ePAL itself. Under the new ePAL system, the retailer’s bank will have to pay an “interchange fee” of up to 15c to the shopper’s bank. The ePAL... ...Read more »

For the first, the National Heart Foundation has given an Australian supermarket group the Heart Tick endorsement an Australian retailer for an exclusive range of products. ALDI is launching a range of exclusive-brand products that will display the National Heart Foundation Tick, said the company in a statement issued August 10 2011. Over 100 food items will display the Heart Tick by the end of 2011, with ALDI working with its suppliers to reformulate other products. The company is aiming to have... ...Read more »

The Australian Competition and Consumer Commission (ACCC) has accepted court enforceable undertakings from Aldi Foods Pty Ltd and Spring Gully Foods Pty Ltd in relation to misleading claims about the composition of Aldi’s ‘Just Organic’ honey. ACCC deputy chair Peter Kell said, “Consumers expect products to match the description on the label. In this case, consumers expected premium honey sourced from Kangaroo Island.” The ‘Just Organic’ honey label affixed... ...Read more »

Many of Australia’s supermarkets are moving towards private label groceries, but while consumers are interested, the price drop may be hurting retailers in the long run, according to new research by Nielsen’s Homescan panel. Private label products grew slightly in the last six months, going from 24.5% to 24.7% of total groceries over two quarters. However, this quarter saw the average spend on private label drop by $5.79 – down from $208.03 in the December quarter to $202.24 in... ...Read more »