Woolworths revamps and relaunches Click & Collect

Posted by Andrea Hogan on 13th September 2017

Woolworths supermarkets has revamped and relaunched its Click & Collect online grocery shopping service.

Now called ‘Pick Up’, Woolworths customers Australia–wide can now use the service to order online and pick up their goods in store.

Woolworths says it is the first and only supermarket to provide such a service nationally with over 670 stores added as collection points in the last month.

Pick Up is a free service when customers spend over AUD $30 and is available seven days a week. Customers can select the time they would like to collect their order and orders made before 11am can be picked up same day.

Selected stores will offer drive thru pick up, remote locker pick up and specific parking bays where groceries can be delivered to the customers’ car.

Woolworths Head of Online Operations, Lisa Roth, said Woolworths is always looking for new and innovative ways to make shopping easier for its customers.

“With the addition in just one month of over 670 stores as online shopping collection points, we are now providing additional convenience for customers in all corners of the Country,” Roth said.

“From remote regional towns with only one Woolworths supermarket to major metro areas where customers have multiple Pick Up location choices, customers will be able to get more time back in their day as we do their shopping for them.”

Woolworths team members selecting customers’ orders will choose items to preference and a Woolworths app can be used to track orders.

“The Woolworths app will send you a notification when your order is ready, and you can alert us when you’re close by, so that we can have everything ready for your arrival,” Roth said.

For the time being, each store will only offer a number of Pick Up orders each day with Woolworths planning to monitor the services’ use and evolve the service to offer “the best possible experience for every user”.


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