ACCC to look into Uber Eat contracts

Posted by AFN Staff Writers on 23rd April 2018

ACCC Chairman Rod Sims has said the ACCC will look into Uber Eats contracts with restaurants and cafes in Australia.

Speaking on ABC’s Radio National Breakfast show today after the publication of a ABC report into Uber Eats contracts, Sims said “Certainly, we’ll have a look at it” when questioned about the contracts.

Issues raised about Uber Eat’s contracts in the ABC report included that some café and restaurants say Uber takes up to 35 per cent in commission on their orders.

Another issue raised was the allegation that Uber can deduct refund money from the food service providers if food is delivered not as expected to customers, but cafes and restaurants do not get to control how food is delivered (i.e. a long route is taken to the destination).

In his Radio Nation interview, Sims said there was three factors that could be explored in relation to Uber Eats contracts including whether they are misleading food service providers, if Uber has engaged in unconscionable conduct and if the terms they work under are unfair.

An Uber spokesperson issued a response on the matter to Australian Food News saying “We will work with the ACCC should they wish to investigate. The ACCC can reach out to us directly with any questions they may have.”


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